Freshworks reported second-quarter revenue of $237.4 million, a 16% increase year-over-year that surpassed both internal estimates and analyst consensus.
The San Francisco-based software-as-a-service company also upgraded its full-year 2026 revenue growth guidance from a previous range of 14-15% to a flat 15% target.
Freshworks expects third-quarter revenue growth to moderate slightly to 14% for the period ending September 2026, as the base for comparison grows larger.
The results reflect continued momentum in the company’s customer engagement suite, with particular strength in its AI-powered support and CRM solutions.
Freshworks expects third-quarter revenue growth to moderate slightly to 14% for the period ending September 2026, as the base for comparison grows larger.
The upgrade comes as enterprise software companies increasingly leverage artificial intelligence to drive efficiency and upsell opportunities.
Freshworks has been integrating generative AI capabilities across its platform to automate routine customer service tasks, a strategy that appears to be resonating with mid-market and enterprise clients alike.