Global Capability Centres (GCCs) have evolved from cost-arbitrage back offices into a central pillar of India's information technology industry, according to Neelkanth Mishra, Member of the Economic Advisory Council to the Prime Minister and Executive Director-Designate at the World Bank.
Mishra highlighted that GCCs now account for a significant portion of the sector's contribution to GDP, signaling a structural shift in how Indian tech firms generate value.
The broader services export segment has demonstrated resilience, growing by 15% recently.
This transition comes as the industry navigates the dual pressures of artificial intelligence adoption and global demand fluctuations.
The broader services export segment has demonstrated resilience, growing by 15% recently.
Mishra noted that while AI is transforming operational workflows, the immediate threat of widespread job displacement is being mitigated by the expansion of high-value GCC operations.
Instead of pure headcount growth, the sector is increasingly focused on reskilling the workforce to manage AI-driven tools and complex client solutions.