Centrica to cut 1,300 jobs in major overhaul of customer operations

The UK energy supplier's restructuring plan targets a 14% reduction in its customer workforce, adding to 500 roles already slated for elimination.

By Handelsavisen Newsroom · Automated 2026-07-23 07:33 UTC · 1 min read

Centrica, the owner of British Gas, has announced a significant restructuring plan that will result in the loss of 1,300 jobs over the next two years.

The cuts are part of a broader overhaul of the company's customer operations, aiming to streamline its workforce amid shifting market dynamics.

The restructuring primarily targets the customer operations division, which will see a 14% reduction in its workforce.

The new announcement adds to 500 role reductions previously disclosed last month, bringing the total number of positions to be eliminated to 1,800.

Centrica stated that the changes are necessary to modernize its service model and improve operational efficiency.

The restructuring primarily targets the customer operations division, which will see a 14% reduction in its workforce.

This move reflects the broader challenges facing UK energy suppliers as they navigate rising costs and evolving consumer expectations.