Fio banka has introduced a new feature in its Smartbanking mobile application that allows customers to verify the identity of bank employees in real time during phone calls.
The tool is designed to help clients distinguish between legitimate staff and fraudsters impersonating bank representatives, a tactic that has become increasingly sophisticated in recent months.
The move addresses a growing wave of social engineering attacks where criminals pose as bank staff to trick customers into revealing sensitive data or authorizing unauthorized transactions.
By enabling instant verification within the app, Fio banka aims to reduce the success rate of these scams and strengthen trust in its digital channels.
This development aligns with a broader trend among European banks to enhance security features in response to rising cybercrime.
Similar initiatives have been seen elsewhere, such as Bancolombia’s recent activation of a fraud-reporting mechanism for physical key issues, highlighting the industry-wide shift toward proactive customer protection tools.