Uber is eliminating 10% of its customer service workforce, marking the first time the company has explicitly attributed job cuts to the integration of artificial intelligence.
The move represents the second round of reductions for the ride-hailing and delivery giant in less than two months, signaling an accelerated push to automate support functions and streamline operations.
The restructuring comes as Uber continues to navigate a period of strategic realignment.
The company recently suspended the majority of its planned expansion for food delivery services across Europe, according to reports.
This strategic pause coincides with ongoing discussions regarding a potential acquisition of German food-delivery operator Delivery Hero, which would significantly reshape Uber's footprint in the European market.
By tying the layoffs directly to AI efficiency, Uber is highlighting a broader industry trend where technology companies are leveraging automation to reduce headcount in high-volume, repetitive roles.