The Telecom Regulatory Authority of India (TRAI) has launched a significantly updated version of its "MyCall" mobile application, introducing new capabilities for consumers to rate voice call quality and report network issues directly.
The regulator stated that the revamped platform is expected to enhance the overall Quality of Service (QoS) by leveraging real-time user feedback to identify and address service deficiencies more effectively.
The update marks a shift toward consumer-driven monitoring in India's telecommunications sector.
By enabling subscribers to assess voice call quality and flag specific network problems, TRAI aims to create a more transparent and responsive regulatory environment.
This approach allows the regulator to pinpoint service gaps with greater precision than traditional periodic audits alone.
The move comes as global telecom operators increasingly integrate advanced technologies into their service offerings.